Refund & Cancellation Policy

1. Digital marketplace services

Zypzo is a digital services marketplace. Refunds depend on order status, milestone progress, delivered work, dispute evidence and payment partner rules.

2. Cancellation before work starts

A client may request cancellation before a vendor accepts or begins work. If no work has started and no non-refundable third-party costs were incurred, the eligible amount is refunded to the original payment method.

3. Cancellation after work starts

If work has started, Zypzo may release a fair portion to the vendor for completed work and refund the remaining eligible amount. For milestone orders, completed/approved milestones are generally non-refundable.

4. Vendor non-delivery or fraud

If a vendor fails to deliver, materially deviates from the agreed scope, disappears, or fails verification after accepting work, the client may raise a dispute. Zypzo will review evidence and may approve a full or partial refund.

5. Subscriptions and recurring orders

Recurring orders or subscriptions can be cancelled before the next billing cycle from the dashboard or support. Amounts for the active cycle may be non-refundable once work has begun, unless required by law or approved through dispute review.

6. Advertising campaigns

Ads are impression-based. Spend for valid delivered impressions is non-refundable. Unspent campaign balance on paused, rejected or ended campaigns may be credited or refunded subject to payment partner feasibility and fraud checks.

7. Refund processing timeline

Approved refunds are initiated within 5–7 business days. Banks, card networks, UPI providers and payment gateways may take an additional 3–10 business days to reflect the amount in the original payment instrument.

8. How to request

Open the order, subscription or campaign in your dashboard and use the dispute/cancel option, or email support@zypzo.com with transaction ID, order/campaign ID, reason and supporting evidence.